ZEISS Repair Service

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We repair our entire current product portfolio as well as a large selection of historical products. If your product is not listed in the form below or you are unsure, please contact our customer service.

The fastest service can be obtained directly from ZEISS directly via the form below. If you need service, you can also contact your local ZEISS dealer.



In order to take advantage of the ZEISS manufacturer's warranty, a proof of purchase of your product is absolutely necessary. Please upload proof of purchase in the form below or attach proof of purchase to your product.


Please note that the Thermal Imaging Camera is a device with a built-in lithium-ion battery. For this reason, please follow the below steps while sending your product:



  • Inform your chosen courier that the parcel needs to be transported in accordance to the SV188 regulations
  • Attach the following label on the outside of your parcel: Download
  • Do not send the parcel via air freight

Para que le podamos devolver su producto del modo más rápido y cómodo posible, le rogamos que siga estas instrucciones:


  • Complete el siguiente formulario para la reparación
  • Imprima el correo electrónico de confirmación
  • Firme el formulario de confirmación, adjúntelo al producto y póngase en contacto con un distribuidor de ZEISS para seguir con la tramitación
  • Si tiene alguna pregunta antes de enviar su producto ZEISS, utilice previamente el formulario del Servicio de Atención al Cliente.
  • Tenga en cuenta que cuando se rellena el formulario, la información sólo está disponible en inglés

Please note that the Thermal Imaging Camera is a device with a built-in lithium-ion battery. For this reason, please follow the below steps while sending your product:



  • Inform your chosen courier that the parcel needs to be transported in accordance to the SV188 regulations
  • Attach the following label on the outside of your parcel: Download
  • Do not send the parcel via air freight

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What happens, when I sent the product?

We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.